Privacy Policy

This Privacy Policy applies to access and use of the VoyraCloud website currently located at https://www.voyracloud.com/ ("VoyraCloud Platform"), and the use of VoyraCloud products and services ("Cloud Services") provided by LINKSCALE TECHNOLOGY PTE. LTD. (hereinafter referred to as "we" or "our") by registered users of the VoyraCloud Platform. Terms not defined in this Privacy Policy shall have the same meaning as in our Terms and Conditions.

This Privacy Policy sets out how we collect, use, transmit, retain, protect and disclose your personal data and/or personal data about your customers or end users that you provide to us when using the VoyraCloud Platform and/or our Cloud Services, and other terms related to data location. It also describes your choices regarding the use, access and correction of your personal data.

Many of the cloud services we provide through the VoyraCloud Platform are for personal use. If you are an organization and register an account using an organizational email address and purchase or use our cloud services, the owner of the domain associated with the organizational email address and/or your organization may monitor or control your account on the VoyraCloud Platform and access, process and/or control your personal data as well as the content of your communications and files. Your organization's use of our cloud services may be subject to the organization's own rules or policies, and you should direct all privacy inquiries related to such rules or policies directly to your organization's administrator. We are not responsible for your organization's privacy or security practices.

Our customers (i.e., registered users of the VoyraCloud Platform) may use cloud services to develop or host their own services and products for their end users. In such cases, any information collected or processed by VoyraCloud is processed on behalf of our customers, and customers control the collection and use of such information. We have no direct relationship with our customers' end users. In such cases, end users should direct all privacy inquiries (such as any request to access, correct, modify or delete personal data) directly to the VoyraCloud customer providing their service or product. We are not responsible for our customers' privacy or security incidents.

A. Collection of Personal Information

If you are (i) an individual or (ii) a representative of a business organization when registering as a user of the VoyraCloud Platform and/or purchasing cloud services, you may be required to fill out a registration form that requires you to provide information such as email address, country/region, name, contact address, etc. You may also provide us with other optional contact information in your account profile, such as the account's email address and other contact phone numbers.
When you use the VoyraCloud Platform and/or certain cloud services for legal and/or business purposes, we record details of your activities (including purchases or use of our products and services). If you make purchases through the VoyraCloud Platform or otherwise transact online, we also collect information related to such transactions, including but not limited to the type and specifications of cloud services, pricing information, and any trade dispute/complaint records.
When you contact our customer support, sales or other departments, we may record communications for security and customer service purposes and collect other information to verify your identity.
If you purchase our cloud services online through the VoyraCloud Platform, you may need to provide information related to your payment instrument (such as a credit card) directly to our payment service provider, including information about your payment instrument organization, your payment instrument number, security code and the expiration date of your payment instrument.
Please note that certain categories of data are necessary for us to provide cloud services, such as username (which should be an email address) and email address. These categories will be specified at the time of collection. If you do not provide any or sufficient data marked as required, we may not be able to complete the registration process or provide our cloud services to you.
We also record users' purchasing and browsing activities on the VoyraCloud Platform, including but not limited to Internet Protocol ("IP") addresses, browsing patterns and purchasing patterns. Additionally, we automatically collect statistical information about our VoyraCloud Platform and VoyraCloud Platform visitors, including but not limited to IP addresses, browser software, operating systems, software and hardware attributes, pages browsed, session counts and unique visitors.
We may collect other information from you from time to time (such as copies of identity documents) and obtain information about you from third parties for risk control, fraud prevention and compliance procedures. For example, we may collect payment-related information from third parties and combine it with information we collect about you for fraud prevention and risk control purposes.
VoyraCloud is only a controller of personal data when collecting personal data and determining the purpose and method of processing such personal data. For example, when our cloud service customers register accounts with us or provide contact information for customer support, we are the controller of such data. When customers host their own services on our cloud services or store personal data of their end users, we act as a data processor for such data.

B. Purposes for Collecting, Retaining, Using, Disclosing and Transmitting Personal Data

We collect, retain, use and disclose your personal information for the following purposes:

Process your registration as a user and maintain and manage your registration;
Provide you with customer service and respond to your questions, feedback, claims or disputes;
Provide cloud services to you and/or your end users;
Process your purchase and/or subscription to cloud services;
Personalize our communications with you based on your order history and conduct research or statistical analysis to improve our products and services;
Publish any information you voluntarily submit (which may include but not be limited to photos or other personal data you provide) to our VoyraCloud Platform and publish on our VoyraCloud Platform through publishing tools (such as our discussion forums);
To comply with applicable laws, legal procedures or legitimate government requirements, or for any claims or potential claims against us or our parent company, shareholders, subsidiaries and affiliates;
Perform risk control, legal compliance and sanctions screening; and
Conduct screening and inspection for illegal, fraudulent, deceptive or malicious activities.
With your specific consent (or as otherwise permitted by applicable law in your jurisdiction), we may use your name and email address to provide you with notifications, surveys, product alerts, related communications and other marketing and promotional materials related to goods and services we provide on the VoyraCloud Platform.

Legal Basis for User Processing

The legal basis for our processing of your personal data includes the following processing: necessary for the performance of the contract between you and VoyraCloud (e.g., providing you with the cloud services you request and identifying and verifying your identity so you can use the website or cloud services); necessary for compliance with legal requirements (e.g., complying with applicable accounting rules and mandatory disclosures to law enforcement); necessary for the pursuit of our legitimate interests (e.g., managing our relationship with you and improving our services); and based on your consent (e.g., communicating with you about our products and services and providing you with marketing information), which consent may be withdrawn at any time thereafter without affecting the legality of processing based on consent prior to withdrawal. You may contact us at voyracloud@gmail.com to withdraw any consent.

C. Disclosure of Personal Information

We may disclose your personal data to third-party service providers we engage to assist in providing our services to you (including providing customer service to you, contacting you about promotional products and services, performing risk control, fraud prevention and legal compliance procedures and conducting payment processing services) ("Third-Party Service Providers"). Such third-party service providers may be located in Singapore or outside Singapore and are engaged on terms that comply with applicable data protection laws and/or impose appropriate confidentiality obligations on us, and are only permitted to use your personal data for purposes related to the purposes specified in section B above, and not for their own purposes. Such third-party service providers may further subcontract certain components of the services they provide to us to other service providers. These other service providers may also be located in Singapore or outside Singapore and are subject to confidentiality obligations to our third-party service providers, and are only permitted to use your personal data for purposes related to the purposes specified in section B above, and not for their own purposes.
We may share your personal data with our affiliates and/or their designated service providers to achieve the purposes specified in section B above. We have entered into appropriate agreements with our affiliates to share your personal data and/or outsource the processing of your personal data to affiliates. Our affiliates' designated service providers (and their sub-processors, if any) will be engaged on terms that comply with applicable laws and appropriate confidentiality obligations, and are only permitted to use your personal data for the purposes specified in section B of the Privacy Policy.
We may provide aggregated or anonymized data to third parties, but when we do so, the information we share is in de-identified format and will not identify you personally.
We have and will continue to establish relationships with other parties and websites to provide you with the benefits of their products and services. We provide you with access to these other parties and their websites through hyperlinks from our VoyraCloud Platform. In some cases, you may need to submit personal data to register or apply for products or services offered by such third parties or co-branded partners. This Privacy Policy does not apply to these third-party websites or co-branded websites. These other parties' privacy policies may differ from ours, and we have no control over the information you submit to these third parties. Before responding to any offers, products or services advertised by these parties, you should read the relevant privacy policies of these third-party websites and co-branded websites.

D. Transfer of Personal Information

As part of providing cloud services to you, we may need to transfer your personal data from your jurisdiction to overseas jurisdictions. Data recipients in these jurisdictions may be subject to data privacy laws that provide a lower level of protection than or are not equivalent to the laws in your jurisdiction. Such overseas transfers or processing of your personal data may be necessary for processing and managing your customer account and providing cloud services (including providing customer service to you, contacting you about promotions, products and services, performing risk control, fraud prevention and legal compliance procedures and conducting payment processing services).
You may decide where to store your member content (as defined in our Terms and Conditions) ("Designated Region"). You agree to store your member content in the designated region and transfer your member content to the designated region. Unless otherwise agreed in writing between you and us, you agree that we may at our discretion transfer and store your data in other geographic regions or jurisdictions. You declare and warrant that such storage and transfer have been fully consented to by you and are permitted under applicable laws, regulations, rules and third-party rights.
These terms only apply if you are located in Singapore, the European Economic Area, the United Kingdom or Europe (but outside the European Economic Area). If you are located in Singapore, we will take reasonable necessary measures to ensure that your personal data continues to receive protection at least equivalent to the protection standards provided by Singapore privacy laws. Our business may require us to transfer your personal data to countries/regions outside Singapore, the European Economic Area or the United Kingdom, including countries/regions that may not provide the same level of data protection as your country/region. We strive to take appropriate measures to ensure adequate levels of protection for your personal data, such as entering into written agreements with recipients, including standard contractual clauses, binding corporate rules and other data protection agreements. If you believe that our processing of your personal data violates applicable laws, you may file a complaint with the supervisory authority.

E. Security Measures

We use commercially reasonable efforts to protect the personal data you provide to us. We have also adopted various security technologies, including but not limited to the use of industry-standard Transport Layer Security (TLS) encryption to transmit personal data in registration information and payment information, and the adoption of identity, credential and access management measures to transmit such personal data to prevent security breaches and unauthorized access to personal data. We restrict access to your personal data and other data to only those personnel who need access to such data to perform their work.
However, data transmission over the internet or any wireless network cannot guarantee absolute security. Therefore, while we strive to protect your personal data, we cannot guarantee the security of any personal data you transmit to us, and you do so at your own risk. We cannot and will not guarantee your security when using the VoyraCloud Platform and our cloud services.
We will retain your personal data as long as you have an account with us to provide you with services or products, resolve disputes, for research and statistical analysis purposes, or as required or permitted by applicable laws (such as tax laws and accounting laws).

F. Retention and Processing Period of Personal Information

We retain your personal data for the purposes described in this Privacy Policy when we have an ongoing legitimate business need (such as providing you with the services you request or complying with applicable legal, tax or accounting requirements). In some cases, after our relationship ends, we need to retain your personal data for legal reasons. The specific retention period depends on the nature of the personal data, the reason for collecting and processing the personal data, and the nature of the legal requirements.
When we have no ongoing legitimate business need or legal reason to process your personal data, we will delete or anonymize your personal data, or, if this is not possible, we will securely store your personal data and isolate it from any further processing until it can be deleted.

G. Process and Methods for Destruction of Personal Information

VoyraCloud will delete your personal data as described in section F of this Privacy Policy. When deleting personal data, we will take standard commercially reasonable measures to make the personal data practically unrecoverable or non-reproducible. The specific method of deletion depends on the data being deleted, how the data was collected and stored, and your interactions with us. Electronic documents or files containing personal data will be deleted using technical methods that make recovery or retrieval of such information practically impossible or make the data no longer personally identifiable. Non-electronic documents or files containing personal data will be shredded, incinerated, or both.

H. Rights to Access/Correct Personal Data; Contact Us

You have the right to request access to your personal data held by us (or on our behalf) and request correction or deletion of such personal data. Additionally, upon request, we will provide you with information about whether we hold your personal data. You may contact us at voyracloud@gmail.com to request access, correction or deletion of your personal data. We will respond to your request within a reasonable time. Under applicable law, you may also have supplementary rights related to your personal data. For example, if you are an EEA or UK user, you have the right to object to or request restriction of processing of your personal data, and contact us at voyracloud@gmail.com to request data portability.
In cases where we act as a processor, we have no direct relationship with individuals whose personal data we process. Individuals seeking access or seeking correction, modification or deletion of inaccurate data should submit their inquiries to VoyraCloud customers (data controllers).
You may receive electronic communications from us. If you wish to stop receiving this information, you may update your email preferences using the "unsubscribe" link in the emails we send you or in your member profile.
We do not knowingly collect personal data from minors (persons under 18 years of age). If a minor provides us with personal data, their parent or guardian may contact us on behalf of the minor to request that we stop further collection, use and/or disclosure of personal data and delete any personal data we may hold related to the relevant minor.
If you have any questions about this Privacy Policy, or if you wish to exercise any rights or other rights you may have under applicable law related to your personal data, you may send us a request in writing at voyracloud@gmail.com.

I. Cookies

We and our partners use "cookies" and/or similar technologies, such as web beacons and javascript, to store specific information about you and track your visits to our VoyraCloud Platform. We may also use "cookies" to store specific information about your use of certain cloud services as part of their functionality and facilitate or enhance your user experience with the relevant services. A "cookie" is a small amount of data sent to your browser and stored on your device. Cookies are only sent to your device when you use the device to access our VoyraCloud Platform. If you do not disable or delete cookies, each time you use the same device to access our VoyraCloud Platform, our web vps will receive notification of your visit to our VoyraCloud Platform, and in turn we may learn about your visit and usage patterns.
Generally, we use cookies to identify you and enable us to i) access your registration information so you don't have to re-enter it; ii) collect statistical information about user usage; iii) study visit patterns and help target advertisements based on user interests; iv) assist our partners in tracking user visits to the VoyraCloud Platform and processing orders; v) track the progress and participation of promotional activities; vi) track purchases and orders to manage our affiliate programs; and vii) facilitate your use of any relevant cloud services that may involve the use of cookies. We may partner with third parties to manage our advertising on other websites. Our third-party partners may use cookies and/or similar technologies to provide you with advertisements based on your browsing activities and interests.
You can determine whether and how to accept cookies by configuring the browser installed on the computer you use to access the VoyraCloud Platform. You can change these configurations if you wish. You can change browser preferences or settings to reject all cookies, or choose to consent each time a cookie is sent. If you reject all cookies by selecting the cookie disable function in your browser, you may need to re-enter information on our VoyraCloud Platform more frequently, and certain features of our VoyraCloud Platform may not be available.
By accessing and using our VoyraCloud Platform and/or cloud services and accepting cookies, you consent to the storage of cookies on your device. You also consent to us and the above-mentioned partners accessing such cookies.

J. Changes to This Privacy Policy

This Privacy Policy may be modified from time to time, so please check it frequently. We will communicate any changes to this Privacy Policy by posting the revised Privacy Policy on our VoyraCloud Platform. The new Privacy Policy will take effect immediately upon posting on the VoyraCloud Platform, or on the date specified by VoyraCloud. We may also provide you with notice of any changes to the Privacy Policy at our discretion. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or through notices on this website before the changes take effect. Any information and/or personal data we hold about you (as described in this Privacy Policy, whether collected before or after the effective date of the revised and restated policy) will be subject to our latest version of the Privacy Policy. We strongly recommend that you visit the VoyraCloud Platform from time to time to view the Privacy Policy. Your continued use of the VoyraCloud Platform and/or cloud services constitutes your acceptance of changes to the Privacy Policy.